Support

We answer within two business days.

Write to support@biz4cloud.com. Turkish, English and Arabic are all fine.

What to include

Any of these makes an answer much faster:

• Your player id — in the game, under Settings
• Your device and operating system version
• Roughly when the problem happened, and what you were doing
• For a purchase problem, the store receipt or order number from Apple or Google

Common cases

I bought diamonds and did not receive them

Purchases are granted by our server after the store confirms them, which is usually seconds but can take longer. If they have not arrived after an hour, send us the order number and we will look it up.

I changed phone and my progress is gone

Progress follows a linked Apple or Google account, not the device. If you linked one, sign in with it on the new phone. If you never linked one, the account existed only on the old device and cannot be recovered — this is why the game offers linking before your first purchase.

I want my account deleted

Write to us and say so. Deletion is permanent and covers everything attached to the account, including purchased currency and season progress.

Company

Biz4Cloud Yazılım Limited Şirketi
Çeliktepe Mh. İsmet İnönü Cd. No:11-501
Kağıthane, İstanbul, Türkiye